• Frequently Asked Questions



    Purchases and payments

    Does Afaan accept Paypal?

    Yes, Afaan, currently accepts payments via PayPal.


    What forms of payments do you accept?

    We accept debit or credit payments by Visa, MasterCard, and American Express


    Returns, Refunds & Exchanges

    How To I Request A Refund?

    Send us an email admin@afaan.com.au and in the subject title, write “refund request" and your order number. Please list which items you want to return and why you are returning them.

    How long will it take to get my refund?

    Please allow 14 business days for processing all returns


    Which items cannot be returned for a refund?

    Sale & clearance items and items that have been used after purchase will not be considered for refund.


    The product I received is damaged or defective. What do I do?

    If you received a defective product, please email us with your order number and a picture of the damaged item to admin@afaan.com.au . We will respond within 2 business days



    How soon will my order be processed?

    Orders will be processed within 2 business days of receipt of order.


    When should I expect my order?

    Depending on your location, your order may take 6 - 8 business days. All orders are shipped from either Minnesota, USA or Melbourne, Australia.


    Will you send me tracking information once my order has been shipped?

    Yes! Please provide your email address when prompted during checkout. We will send an email with your order tracking information.